Help center

Get help with account, safety, privacy, and billing.

Use the help routes below to solve common account issues, recover access, review safety guidance, and contact the correct Mouriq support channel when needed.

Common help routes

Choose the issue type.

01

Account access

Use password reset for login issues. If you can sign in, use account settings or support controls inside your Mouriq account.

  • Reset password or recover access.
  • Check registered email or phone.
  • Use support@mouriq.com if access is still blocked.
Reset password
02

Safety concern

Use report and block controls when signed in. Use the Safety Center for guidance before, during, and after contact.

  • Report suspicious or harmful behaviour.
  • Block unwanted contact.
  • Use safety@mouriq.com when you cannot access the account.
Safety center
03

Billing issue

Review plan and billing guidance first. For payment records, keep provider reference, amount, currency, date, and account identifier.

  • Review plan information.
  • Use in-account billing where available.
  • Use billing@mouriq.com for unresolved payment issues.
Review pricing
Before contacting support

Send useful context without exposing private credentials.

01

Include

  • Registered email or phone.
  • Screenshot if the issue is visual.
  • Payment reference for billing issues.
  • Profile name or message context for safety issues.
02

Do not include

  • Password.
  • OTP.
  • Mobile money PIN.
  • Full card number.
  • Private identity document unless requested through a secure process.

Support works best with the right route.

Use self-service routes first, then send evidence through the correct Mouriq channel when human review is needed.