Privacy protects trust without hiding behind fine print.

Summary

This policy explains how Mouriq handles personal information across registration, onboarding, profile creation, compatibility, discovery, messaging, payments, support, and safety workflows.

Mouriq does not sell personal information to advertisers. Mouriq uses personal information for account operation, profile quality, compatibility, safety, fraud prevention, billing, support, legal compliance, and product improvement.

Data we collect

Mouriq collects information provided directly by members, generated through use of the service, or received from providers that support the service.

Account and profile data

• Name, contact details, login credentials, account status, country context, and registration choices.
• Profile details such as relationship intention, bio, photos, values, lifestyle signals, preferences, and communication style.
• Verification status, trust badges, profile-quality signals, and moderation-review outcomes.

Activity and interaction data

• Onboarding responses, compatibility answers, discovery preferences, likes, passes, matches, and message metadata.
• Notifications, support tickets, safety reports, blocking actions, appeals, review requests, and moderation notes.
• Device, browser, log, session, and security information used to protect accounts and diagnose service issues.

How we use data

• To create and secure accounts, authenticate members, and prevent unauthorized access.
• To build member profiles, support onboarding, and help members present themselves accurately.
• To support discovery, compatibility, matching, messaging, notifications, and preference controls.
• To detect fraud, spam, impersonation, harassment, scams, low-quality conduct, and safety risks.
• To process payments, manage subscriptions, provide billing support, and reconcile payment events.
• To respond to support requests, investigate reports, improve product quality, and comply with legal obligations.

Safety and moderation data

Safety reports, block records, moderation signals, photo reviews, verification reviews, message reports, and enforcement decisions may contain sensitive context. Mouriq uses this information for community protection, investigation, enforcement, audit, support, legal compliance, and abuse prevention.

Payments and billing

Mouriq uses Paystack or other approved payment providers, depending on market and provider availability, to process checkout, authorization, subscription, reconciliation, and payment-status events. Mouriq does not store raw card details where a regulated provider is responsible for payment collection.

• Billing records may include plan, currency, provider reference, payment status, subscription status, and reconciliation notes.
• Payment providers process information under their own privacy and security terms.
• Billing support may require review of account, payment, subscription, and provider-reference records.

Cookies and analytics

Mouriq uses cookies, local storage, session identifiers, security tokens, and analytics events to maintain sessions, remember country context, protect the service, measure performance, and improve user journeys.

Non-essential analytics and marketing tools are activated only where configured and remain subject to applicable consent requirements.

When data is shared

Mouriq shares limited information where needed to operate, secure, support, or protect the service.

• With infrastructure, hosting, analytics, email, storage, security, and payment providers.
• With authorized support or moderation personnel who need access to resolve a request or investigate a concern.
• With authorities, legal advisers, or affected parties where required by law, safety, fraud prevention, or rights protection.
• With another member through intentional features such as profile display, discovery, matching, or messaging.

Retention

Mouriq keeps information only for as long as needed for account operation, safety, fraud prevention, billing, legal compliance, audit, dispute handling, and product integrity. Safety, moderation, payment, and audit records may be retained after account closure where lawful and necessary.

Your choices and rights

• Members can review and update key account and profile information through available account controls.
• Members can control discovery preferences and available notification preferences.
• Members can request account support, report concerns, block users, and request account deletion through available support routes.
• Access, correction, deletion, and objection rights are handled in accordance with applicable law.
• Some requests may be limited by safety, fraud, billing, legal, dispute, or audit obligations.

Contact

Submit privacy, support, and safety requests through the Mouriq contact route or available in-account support tools. Use in-product report and block controls for member-specific safety concerns when account access is available.